Move Your Money

Ernest Nitzberg, a Chase customer for 44 years, was encouraged by his bank to open a business account. Then, before he had even received his debit card, someone stole his identity and racked up $6,200 ATMs and retail stores. Chase refused to believe that the card had been stolen — even after bank videos showed someone else at the ATM:

A police investigation showed a woman in a hoodie with a scarf over her face at the ATM using my never-received debit card…immediately, I called Chase’s claims department. They kindly informed me that I would not get my money back because, according to their algorithms, I fit the profile of a credit card cheat. Mind you, I am, once again, a 78-year-old retired New York City public school teacher with no criminal record; but according to Chase, I was the most likely suspect. When asked about the woman with the hoodie and the scarf, Chase suggested that she probably was my accomplice.

After weeks of trying to plead my case while professing my innocence and fidelity to Chase, I was rudely told by the people at Chase’s Claims Department in Texas that the case was closed and that I should not bother to call them any more.

[...]For those to lazy to change banks, I too say now is the time. It cost $6200 from my retirement fund for me to realize it’s time to move my money. It was a hard lesson to learn, never expecting the kind people at Chase (a financial institution my tax dollars just saved) to repay my 44 years of loyalty by cheating me and then telling me that I was a criminal tranny.

Read more